We have postings from 4 different work orders that were transferred to the same customer order as order lines. On the work order, the 4 postings have a Cost Type of “Fixed Price”; Status of “Transferred”; Booking Status of “Authorized”; and CSS Type of “Posted”. The 4 connected customer order lines have a Supply Code of “Service Order” and a Demand Code of “Work Order”. These 4 lines were included in the same invoice created from the customer order. A freight charge was included in the invoice that shouldn’t have been so the invoice was cancelled and the status of the 4 customer order lines was changed back to “Delivered.” The incorrect charge on the customer order was corrected. However, the system will not allows us to create a new invoice for the 4 lines and the corrected freight charge on the customer order. In addition, we are unable to:Undo the Delivery of the 4 lines on the customer order because the system will not allow order lines with a Supply Code of “Service Order” to be un-delivered. Cancel the 4 lines on the Customer Order. Un-transfer the 4 lines from the work orders.We are going to create ticket with IFS, but I thought I would check with the community to see if anyone had any suggestions.

Question

Untransfer Postings from a Work Order to a Customer Order

+10

We have postings from 4 different work orders that were transferred to the same customer order as order lines.
On the work order, the 4 postings have a Cost Type of “Fixed Price”; Status of “Transferred”; Booking Status of “Authorized”; and CSS Type of “Posted”.
The 4 connected customer order lines have a Supply Code of “Service Order” and a Demand Code of “Work Order”.
These 4 lines were included in the same invoice created from the customer order. A freight charge was included in the invoice that shouldn’t have been so the invoice was cancelled and the status of the 4 customer order lines was changed back to “Delivered.”
The incorrect charge on the customer order was corrected. However, the system will not allows us to create a new invoice for the 4 lines and the corrected freight charge on the customer order. In addition, we are unable to:

Undo the Delivery of the 4 lines on the customer order because the system will not allow order lines with a Supply Code of “Service Order” to be un-delivered.
Cancel the 4 lines on the Customer Order.
Un-transfer the 4 lines from the work orders.

We are going to create ticket with IFS, but I thought I would check with the community to see if anyone had any suggestions.

This topic has been closed for comments

+3

We are facing a similar issue. The roll-back process of customer orders past the ‘Planned’ state is very complex and not intuitive at all.

+10

In Apps 9 - once you’ve Delivered the only solution is to create the final invoice, credit and reinvoice.

A right pain the the backside.