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Modify/Disable "Confirmation of Customer Order email"

  • 24 February 2021
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Hi,

We are working on modify the email of Confirmation of Customer report.
We would like to modify the title of the email, also the body inside the email.
We realized that this email will be sent automatically by the system when we check "Send E-mail To” but we could not find the way to change or customize this mail.
In addition, we have created the event action "PDF_REPORT_CREATED” for supporting above problem, this event work well but unfortunately the system sends 2 emails (both automatically email and event action email) which is kind of inefficient.

Does anyone know how to modify the Confirmation of Customer in the system directly or how can we disable the automatically email from system and use only event action email?

Thank you in advance.

 

 

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Best answer by ChanakaAmarasekara 24 February 2021, 10:37

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ChanakaAmarasekara
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Hi,

 

If you untick the “Send E-mail To” checkbox the automatically send email will not be sent and only the event email will be sent. When you do it once it should get profiled and will be unticked when you get the Print Dialog next time.

 

- Chanaka Am -
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@ChanakaAmarasekara 

Hi! Thank you so much for your reply, it’s work well.


May I ask you more question?
In case of I do not want to send Confirmation of Customer email (both automatically send email and event email) but event I uncheck “Send E-mail To” , but event action email is still working.
Is there the way to set this kind of situation?
Or Do you know how to modify the title and the content in the automatically email directly?

 

Thank you.

ChanakaAmarasekara
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Hi 

You can not change the title and the content of the automatically send email though “Send E-Mail To”.

 

The event is trigged and an email is sent whenever the print job is successfully completed. So if you print to any Logical Printer it will send the email when the print job is successfully completed. One way to stop this is to have a predefined Logical Printer to send the email through the event. For example create a Logical Printer called SEND_EMAIL and print to that when you want to email the report through the event. In the event have a condition to check the printer is SEND_EMAIL so that the event action is only executed when the printer is SEND_EMAIL.

 

Apart from that you can use a Report Rule Engine “Send Email” action to send an email. It has more flexibility of changing the subject, body attachment name etc. The condition checking is more flexible as well, here when the print job is executed you can send the email depending on the data values in the report data etc. So you can handle the sending of the email in a more effective way. You need to have the FNDRRE component to use this.

More info:

https://docs.ifs.com/techdocs/Foundation1/040_administration/250_operational_reporting/070_report_rules/default.htm

 

Regards,
Chanaka

- Chanaka Am -
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