Skip to main content
Solved

How to cancel a work order Sales line that has been transferred to custome order

  • February 22, 2023
  • 1 reply
  • 101 views

Forum|alt.badge.img+10

We have a few Work Order Sales Lines with $0.0 unit price but they were transferred to a customer order before the user noticed that the price was incorrect.  

 

How do we cancel / correct the Sales Lines /Customer order?

Best answer by EqeRobertK

@smelanson ,

That depends on teh status of teh customer order.

In case that is in status Planned or Released, you can revoke the approval from teh Invoice Preview:

 

If there is alread an invoice created, you need to create a credit invoice.

 

Good luck,

Robert

1 reply

EqeRobertK
Superhero (Partner)
Forum|alt.badge.img+15
  • Superhero (Partner)
  • 232 replies
  • Answer
  • February 23, 2023

@smelanson ,

That depends on teh status of teh customer order.

In case that is in status Planned or Released, you can revoke the approval from teh Invoice Preview:

 

If there is alread an invoice created, you need to create a credit invoice.

 

Good luck,

Robert