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How to cancel a work order Sales line that has been transferred to custome order

  • 22 February 2023
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We have a few Work Order Sales Lines with $0.0 unit price but they were transferred to a customer order before the user noticed that the price was incorrect.  

 

How do we cancel / correct the Sales Lines /Customer order?

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Best answer by EqeRobertK 23 February 2023, 09:58

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@smelanson ,

That depends on teh status of teh customer order.

In case that is in status Planned or Released, you can revoke the approval from teh Invoice Preview:

 

If there is alread an invoice created, you need to create a credit invoice.

 

Good luck,

Robert

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