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Hi Experts,

Is there any specific reason the Cancel Order Line RMB option is unavailable for the Customer Order Lines screen when selecting a single row or multiple rows? The example is in APP10. IFS Cloud is the same.

  1. In the Customer Order window > Order Lines tab, this RMB option is available

 

  1. The Cancel Order Line RMB option is not available for the Customer Order Lines screen when selecting a single row or multiple rows.

 

Business impact :

The RMB option requires manually canceling lines from multiple customer orders in a scenario of part substitution, e.g. Part A is no longer available for supply by a supplier, and instead, they would supply Part B, resulting requirement to cancel all existing Customer Order Lines with Part A still open.

 

Your thoughts on this request?

 

@Sanjeewa Dushan in your example, the line you’re trying to cancel is Invoiced/Closed, so that one can’t be cancelled. Order Line status must be Released in order to allow cancellation.

Anyways, agree with you. I can see the usefullness of having this implemented in core functionality. You could submit an idea for this. ANd in the meantime for your Apps10 customer you could suggest to to a Custom Menu for cancelling Order Lines from the CUstomer Order Lines page.

Thank you for the reply @Marcel.Ausan & for identifying the incorrect screenshot I attached. I will proceed to raise this as an idea. I would also like to hear more about the workaround you suggested.

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