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Question

MWO Client refresh


dhwe
Sidekick (Partner)
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  • Sidekick (Partner)
  • 5 replies

Hi Community

We have this situation: 

From MWO app/ Work Details page, we trigger the creation of a pdf document, which is the service report. (an action called “Create Service Report” setup on the page does that). 

This create the report and attach it to the task.

The reference to the report gets transferred to the MWO app also.

However, in the Work Details page, in the attachments link, we don’t see there is an attachment. This appears if we go to another page and come back to this page.

We can see the attachment if we click on that attachment icon as well even when it does not show the count 1.

So the issue is, the MWO client page does not get refreshed when we get new data from the database.

Does anyone know if there is a way to get this auto refreshed?

We are running Application service update: 24.1.7

Thank you.

 

 

2 replies

dirolk
Do Gooder (Employee)
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  • Do Gooder (Employee)
  • 28 replies
  • February 5, 2025

Hi,

Set the relavant ludependencies to your action and give a try.🤞🏽

ex:

action CreateServiceReport{
ludependencies = JtTask,JtExecutionInstance
}


dhwe
Sidekick (Partner)
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  • Author
  • Sidekick (Partner)
  • 5 replies
  • February 6, 2025

@dirolk Hi Dileepa

Thank you for the reply. Yes this works when we do the action directly from the called procedure. The issue we are having is, we have to create this report in background call. This is not a standard IFS report and to keep the flexibility we have to trigger that in an event action.The procedure called from the client trigger the background job.

The report creation is completed usually within 10-20 seconds after the technician trigger the action. The challenge we are having is triggering a client page refresh when this happens. We noticed the overview pages like Task Steps gets auto refreshed if we change something from the Cloud. However this never happens with details pages like the Work Details page. Do you know how this refresh happens with overview pages?

Thank you

-Best Regards, Dharshana

 


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