We are bringing a new Chinese company online in IFS in a couple of weeks and have discovered that there are a dozen or so serial objects that were created in our UK company even though the machine was installed in China and is serviced by our China company. We need to move the serial objects from one company to the other, but the move serial object function is intersite within the same company. Copy serial object would be a fine alternative, but it isn’t allowed because it sees the object as a duplicate. We can’t create the equipment with new serial object IDs because the serial number on the system doesn’t physically change, it is just connected to the wrong functional object.
- Move serial object
- Copy serial object
- Delete object from functional object (not allowed due to connected work orders)
- Create Component Repair Order in an attempt to return the system from one customer site and into inventory, then issue to the new customer but in a different company (this didn’t go very far without issues)
I’m stuck as to where I can go from here and wonder if anyone else has ran into this issue. I realize it won’t be a common occurrence.