We are using approval process and even the user is added as a person to approve, the approval button is not enabled for the user.
I have verified their permissions and confirmed they match those of another user who can approve without issue.
Is there any basic data missing for this user?
This is in APP 9
+25If you select the row the buttons should be enabled.
With the row not selected, the buttons are greyed out.
With the row selected, the buttons are enabled.
If you select the row the buttons should be enabled.
With the row not selected, the buttons are greyed out.
With the row selected, the buttons are enabled.
Thanks for the reply,
When the line is selected, it does not allow to approve. So I was just wondering if there’s some sort of a basic data to be created for this?
Did you also check the permission sets?
Yes I did,
I granted this user all the permissions which my user has, but still no luck.
My user can approve these without any issue.
Then click with rmb on “Icon”.
If the icon is red then you haven’t the permission to approve it.
If it is green:
At first click on the icon then on button “Approve”.
+6Hi
I hope this reply finds you well.
In the screenshot I find out you are not select on approval line that's why approval/Reject option is disabled. So, select on approval line after that you check.
Select on line which is heighted in blue color snap is attached for your reference.
Zuhaib
IFS Consultant
https://www.linkedin.com/feed/
+25If you select the row the buttons should be enabled.
With the row not selected, the buttons are greyed out.
With the row selected, the buttons are enabled.
Thanks for the reply,
When the line is selected, it does not allow to approve. So I was just wondering if there’s some sort of a basic data to be created for this?
Is the User for which the Approve/Reject buttons are not active connected to the Person listed on the Approval step? If not, there is the issue.
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