Hi
My company has a situation with a customer where we will supply the same part in either a single or a pack of 10. These are not manufactured by us and are dispatched by the sub-contractor direct to the customer. On single unit items, we receive a .csv file that we can upload into IFS without issue, but now that a client wants a pack of 10 in a single box, rather than 10 of the boxed single items, we are at lost as to upload into the system to allow us to monitor the warranty returns against the units serial number rather than the pack of 10 serial number. Find it awkward to not to be able to have a serialized part in a non- serialized upper level.
Has anyone come across a similar situation with a solution?