Customer Order Status - In Process (Apps 10)

That has to be a custom field...

It’s not a custom field, the Status field is the out of the box field within IFS. The location and other fields you see may be custom fields and a custom layout based on the profile. Although, the field that is highlighted is out of the box. We are not sure why it keeps showing In Process, no answer from IFS either at this point. 

Can you run the debug tool to see what else IFS is complaining about?

When you do the release are you doing if from the customer order header or using Quick Order Flow handling?

I have run the debug tool, but nothing jumps out at me. Also, we are using this on the customer order header.

As far as I know there is no 'In process' status on a customer order. It must be due to a modification or this is a custom field as @paul harland suggested. 

Hi

Is there any update on this “in process” status issue on customer order? 

We are facing this issue as well? 

@Andreas_M this has to be a customisation/modification. There is no In Process status in the customer order in the standard version. 

Well there is no customization we have get it in one of our 2 system and they are should look the same, but thanks anyway 

Was there ever a conclusion to this thread. I have seen the very same thing in different cloud and IEE instances and no Mods were created.

I am seeing this in IFS Cloud 24R1.  The header never see’s picked status, it’s In Process.  We have reports that pull identify orders in Picked status so I need to know if that status no longer exists in the header.

​@hercellis please log this with IFS. I have seen this issue with 3-4 implementations. In process is not a status of a customer order, header or line.

I guess my real question would be that the order header never see’s a picked status.  When the order line is in a picked status the order header still shows reserved.  Is this how it is now?

The fact that you don’t see a picked status is related to the problem. From memory the status’s are also out of sync. I can assure you that once IFS have done what they need to do for you, the status’s go back to what you expect and things will work correctly.

Hi,
Perhaps this KBA can help: https://support.ifs.com/csm?id=kb_article_view&sysparm_article=KB0067574

Regards,

Pilar