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Customer Credit note higher monetary value

+2

Hello,

There is a SV order which was invoiced for 230GBP.

Now I need to raise Credit Note for this invoice, but for higher monetary value of around 8000GBP.

Is there anyway that I can try to make this happen.

Thanks in advance.

Best answer by Phil Seifert

Hi Sudeep,

This is not possible as credits can only be done against what was collected when linked to service orders or other documents.
This type of request should not be made through Community but through the Alliance support/services group. (Answer would be the same as above though). Such request activities will not be answered in this channel involving financial modifications, etc. when it should not be possible.

Please work with Support if you have further questions on this subject.

Did this topic help you find an answer to your question?

+24

Hi Sudeep,

This is not possible as credits can only be done against what was collected when linked to service orders or other documents.
This type of request should not be made through Community but through the Alliance support/services group. (Answer would be the same as above though). Such request activities will not be answered in this channel involving financial modifications, etc. when it should not be possible.

Please work with Support if you have further questions on this subject.

Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.

Rich Text Editor, editor1

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