We’ve got some Service Request S records stuck open. The Tasks are complete but it looks like the complete stage was missing when they were created. There is no resolution open available on the S record in order to resolve them manually either. Any ideas on what we could do? Cancelling would send a confusing email to the user which we are keen to avoid.
Solved
SR stuck open
Best answer by Robert Wood
Hi Lucy,
Can you try the following:
- open the service request in the event form
- select the “tools” button from the toolbar
- select process designer (this should load the attached process for your event)
- manually add in a “completed” stage to the process
- go back to the event form
- actions > state actions > completed
This is a way to manually add in and move on the process attached to an event. If you’re able to progress it to the completed stage then it should be possible to close off the request.
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