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Reverse RMA in status ReturnCompleted

  • January 30, 2023
  • 3 replies
  • 438 views
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Sidekick (Customer)
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Hi,

 

We have accidently registered an RMA on the wrong customer number and processed the RMA to status Return Completed, the parts was scrapped. Is there any way of backing this? I thought to use the Undo Scrap Inventory but there the transaction was not visible and there is no option in the RMA page that let me undo the scrapping. 

 

Regards,

Josefin

Best answer by Linda Loeffler

Hi,

It is not possible to cancel or reverse the RMA once the status is in the ‘Return Completed’.

Regards,
Linda

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3 replies

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Do Gooder (Customer)
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  • MilWaqasU
  • Do Gooder (Customer)
  • 5 replies
  • March 27, 2023
SPEJOSEFIN wrote:

 

Hi,

 

Having same issue as unable to change RMA status from return complete to released.

 

Regards

 

L
Hero (Employee)
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  • Linda Loeffler
  • Hero (Employee)
  • 33 replies
  • Answer
  • April 12, 2023

Hi,

It is not possible to cancel or reverse the RMA once the status is in the ‘Return Completed’.

Regards,
Linda

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    shtaca16
S
Sidekick (Customer)
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  • SPEJOSEFIN
  • Author
  • Sidekick (Customer)
  • 22 replies
  • April 13, 2023

Ok, thank you @Linda Loeffler 

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