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Question

Correct Size and File Type for branding

  • September 27, 2022
  • 5 replies
  • 113 views

CCunningham
Sidekick (Customer)
Forum|alt.badge.img+4

Hi All,

 

I am following the instructions below to add branding to our IFS EE portal, I can seem to use any file format and image size for the Logo and it’s automatically resized and works fine,

Configuring the IFS Database Identity Provider

 

However I am unable to get the Background Image to work, no matter the image size or file type it just shows as white, is there a correct image dimension or file type I should use? 

5 replies

Forum|alt.badge.img+4
  • Do Gooder (Partner)
  • 17 replies
  • October 20, 2022

Hi,

after about 4 hours (and many swearwords) 😣 i have finally reached the satisfying solution for resolution 1920x1080, see picture...

I don’t understand why the correct backgroud image dimensions are not described in documentation!!! 😡😡😡

 


CCunningham
Sidekick (Customer)
Forum|alt.badge.img+4
  • Author
  • Sidekick (Customer)
  • 7 replies
  • October 20, 2022

Thank you for this!

Does it have to be a specific file type? 


Forum|alt.badge.img+4
  • Do Gooder (Partner)
  • 17 replies
  • October 20, 2022

saved as png


CCunningham
Sidekick (Customer)
Forum|alt.badge.img+4
  • Author
  • Sidekick (Customer)
  • 7 replies
  • October 20, 2022

No luck for me unfortunately! Still just receive a white background 

 

 

 


Forum|alt.badge.img+4
  • Do Gooder (Partner)
  • 17 replies
  • October 20, 2022

Did you restart MWS instance using mws-svr.cmd (restart - all)?

Try change the file name of background image in middleware admin console and on link target directory for example from bgimage.png to bgimage02.png and do restart...


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