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Customer Support portal User account


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  • Do Gooder (Employee)

Are there any limits on the number of support portal user accounts, a customer can request?

Please note this is customer portal account to raise product Support cases for IFS Cloud Product customers.

Best answer by Azelle

Hi Biby, there is no limit to the number of support portal user accounts a customer can request. This applies to customers on any type of product.

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2 replies

Azelle
Sidekick (Employee)
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  • Sidekick (Employee)
  • 22 replies
  • Answer
  • August 8, 2022

Hi Biby, there is no limit to the number of support portal user accounts a customer can request. This applies to customers on any type of product.


ADMCUK
Hero (Employee)
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  • Hero (Employee)
  • 25 replies
  • August 9, 2022

HI @Biby do also note the guidance provided in the Customer Responsibilities section of the IFS Support Operations Guide 

https://community.ifs.com/support-services-resources-337/ifs-support-operations-guide-for-ifs-cloud-7441

 


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