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Error: Customer has expired. Check expire date.

  • December 9, 2021
  • 2 replies
  • 334 views
M
Hero (Partner)
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Hi All,

We are having an error when try to create an Invoice from Invoice Plan Details.

User is selecting 3 lines and select RMB option ‘Create Credit Invoice’ but getting an error ‘Customer has expired. Check expire date.’

When this error reported, the customer had a past Inactive Date and then we removed that from the customer. But still we are getting this error.

Can I get some advise to fix this, please?

Thank you in advance!

 

 

Best answer by Helen Smith

HI,

Is there an expire date in the Order tab on the customer?

 

Thanks

Helen

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2 replies

H
Do Gooder (Customer)
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  • Helen Smith
  • Do Gooder (Customer)
  • 5 replies
  • Answer
  • December 9, 2021

HI,

Is there an expire date in the Order tab on the customer?

 

Thanks

Helen

M
Hero (Partner)
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  • MitDenukN
  • Author
  • 276 replies
  • December 9, 2021

Hi @Helen Smith ,Thank you very much for the quick response.

There was an expire date and we updated it, then we could create the invoice successfully.

I appreciate your help :blush:

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