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User registration to IFS portal

  • June 9, 2026
  • 2 replies
  • 45 views
C
Do Gooder (Employee)
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Hello

 

I am raising some questions on behalf of customers.

Our customer was always requesting Partner to raise cases but this Partner will be replaced to another company, hence they (customer/new partner) need to know how to raise the case from themselves.

  • Is it possible for user bulk registration to IFS portal? if answer is yes, could you please tell us the process and all required information?
  • Could you please let us know the process if users forget their user id and password and how they can recover when their ids are expired.

We would appreciate if you could provide the onboarding material or technical document.

 

Regards,

Chikako Yoshimura

Best answer by Grzegorz Byrski

Hi Chikako,

Thank you for your message and for sharing these questions on behalf of your customers.

I suggest starting here, as it provides a comprehensive overview of IFS Support resources and links to key onboarding materials:

1. Bulk user registration to the IFS Portal

For onboarding and general guidance on using the IFS Service Center, you can refer to:

This covers the basics of access and usage.

Regarding bulk user registration it is not possible. Please inform the customers to register directly following the above guide.


2. User ID / password recovery and expired accounts

For users who have forgotten their credentials or need to unlock their account, please refer to:

Best,
Grzegorz

    2 replies

    Grzegorz Byrski
    Hero (Employee)
    Forum|alt.badge.img+10

    Hi Chikako,

    Thank you for your message and for sharing these questions on behalf of your customers.

    I suggest starting here, as it provides a comprehensive overview of IFS Support resources and links to key onboarding materials:

    1. Bulk user registration to the IFS Portal

    For onboarding and general guidance on using the IFS Service Center, you can refer to:

    This covers the basics of access and usage.

    Regarding bulk user registration it is not possible. Please inform the customers to register directly following the above guide.


    2. User ID / password recovery and expired accounts

    For users who have forgotten their credentials or need to unlock their account, please refer to:

    Best,
    Grzegorz

    For any community-related concerns, feel free to email us at community@ifs.com. We're always here to help!
      C
      Do Gooder (Employee)
      Forum|alt.badge.img+2

      Thank you so much ​@Grzegorz Byrski 

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