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Question

Purchase Cost not showing on customer order

  • April 8, 2026
  • 5 replies
  • 81 views

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On IFS cloud the purchase cost for a customer order is not pulling through even though the part is setup as a Purchase Order direct. The part is an inventory part set to standard cost.

5 replies

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  • Hero (Partner)
  • April 8, 2026

On IFS cloud the purchase cost for a customer order is not pulling through even though the part is setup as a Purchase Order direct. The part is an inventory part set to standard cost.

Hi ​@TKUFEARGHUS ,

In IFS, purchase cost doesn’t always show on the Customer Order even with “Purchase Order Direct”.

Just check:
- Supply code is set correctly at line creation  
- Cost exists for the part (standard cost calculated)  
- Cost/Profit view is enabled  

If setup was changed, try recreating the order line.

Thanks


piswpl
Do Gooder (Partner)
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  • Do Gooder (Partner)
  • April 8, 2026

@Lingesan08 What’s the Cost/Profit view?


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  • Hero (Partner)
  • April 9, 2026

@Lingesan08 What’s the Cost/Profit view?

Hi ​@piswpl ,

Good question 

I was referring to the cost/margin related information available on the Customer Order line (depending on the layout used). In some views, you can see cost and profit details, but I agree it’s not always explicitly called “Cost/Profit view”.

In this case, the main point I was trying to highlight is that purchase cost is not directly shown on the order line by default, especially for standard cost parts.

Happy to clarify further if needed.

Thanks


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  • Author
  • Do Gooder (Customer)
  • April 13, 2026

Hi Lingesan08,

 

Thanks for coming back to me! The sales part sourcing option is set to Primary Supplier Direct. The supplier in this case is an sister site that produces the product on our behalf. The product itself is bespoke by order and is an array of different products hence using standard costing may not be appropiate. even if the cost doesnt come on the order we would like it to appear on the inv sales detail stats report. Currently we are reporting this on a custom report but would be good to have it straight from each order.


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  • Author
  • Do Gooder (Customer)
  • April 13, 2026

@Lingesan08,

Hi Lingesan08,

 

Thanks for coming back to me! The sales part sourcing option is set to Primary Supplier Direct. The supplier in this case is an sister site that produces the product on our behalf. The product itself is bespoke by order and is an array of different products hence using standard costing may not be appropiate. even if the cost doesnt come on the order we would like it to appear on the inv sales detail stats report. Currently we are reporting this on a custom report but would be good to have it straight from each order.