Does the option appear at all in the Route screen for anyone even IFSAPP?

@johnw66  Yes if you log in with IFSAPP or a user which has been granted access to all the system that the option appears. 

However when granting it within a new permission set I cannot get this RMB option to be enabled. 

I have run debug and checked the underlying APIs and views which are called, and the permission set has access to each of these.

As I said the permission set allows the user to Transfer to Mobile for work orders off the Report In Work Order screen but not the Report in Route screen. 

There must be a specific view/API or presentation object which is missing somewhere but it is needle in the haystack stuff at moment!

Have you checked that the menu option isn’t just hidden for that particular profile? Which version of Applications is this? 

All,

Thanks for your feedback.

I have now resolved the issue through the below:

In PcmPresObjectRepository.ins file which defines presentation objects for maintenance module, mentioned 2 views (MOBMGR_ACTIVE_ROUTE_WO and MOBMGR_ROUTE_WO) were not connected to the form frmWorkOrderRoundTab. 

As granting these views to the permission set has resolved the issue.

This was confirmed by IFS Support after their investigations.

Apparently there is no screen or means of knowing this information in advance which is not very helpful for the customer. 

As a customer/user of IFS, you naturally assume by granting full access grants all the necessary views/APIs to the permission set, but obviously this is not the case.

Regards

Shaun