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I’ve been asked whether I can add “New Case Issue” and/or “New Case Assistant” to the “Lite User” permission set (LTU_HR_SELF_SERVICE). 

Now, I can probably add these screens to the permission set, but I don’t want to exceed the license terms.

Is this something I need to ask IFS directly? 

 

Hi @PDPPAULRAK,

You cannot alter the existing LTU permission set as it would violate your license.

What you need to do is create a new permission set along with all the additional permissions you need and then send it to IFS by opening a new case. Then the relevant team will evaluate your permission set and generate the new LTU license for you. 

Please go through this post and read the comments as well. It has some very good questions and answers related to LTU permission sets. 

Hope this helps! 

Thanks! That makes sense.

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