Customer Invoice email attachment issue

What does your event action look like?

I copied this from a working event action (Apps 9 UPD 13):

                  command_sys.mail(
                     from_user_name_ => email_from_,
                     to_user_name_   => email_to_,
                     text_           => email_body_,
                     error_text_     => NULL,
                     attach_         => '&PDF_FILE',
                     cc_             => NULL,
                     subject_        => email_subject_,
                     timer_          => NULL,
                     audit_          => NULL,
                     from_alias_     => NULL,
                     label_          => NULL,
                     mail_sender_    => NULL);

Thanks for the info.

Here is how the Event Action looks like right now:

What do you see when you click the blue link that says “1 Attachments”?

Hi @Srikanth ,

Here’s a the event action we use to send invoice by email to a customer.  The email address comes from the customer record on the payment tab.  It’s setup under the AR Customer Contact section.

Regards,

William Klotz

&PDF_FILE

william.klotz wrote:

Hi @Srikanth ,

 

Here’s a the event action we use to send invoice by email to a customer.  The email address comes from the customer record on the payment tab.  It’s setup under the AR Customer Contact section.

 

Regards,

William Klotz

Only difference is Mail Sender is left blank in your screenshot. Let me try this out.

Thanks!

Hi @Srikanth ,

Hopefully removing the Mail Sender will correct your issue.  We’ve never used the Mail Sender in our Email actions.

Regards,

William Klotz

We recreated the Event Action with Mail Sender left blank but the issue still persists.