Internet Explorer has ended their Support since the first quarter of 2022. Therefore, IFS has stopped using the IEE embedded Internet Explorer browser. For all the Custom menus , lobbies and all other external url uses, you have to use OS default external web browser to avoid the inconveniences. To support this, we have now introduced a setting in the .APPSETTINGS file as ‘alwaysUseExternalBrowser’. Setting this to true will always open web URLs in the external browser from anywhere in IEE. This feature will be available from UPD18.

Thank you so much for your answer. Does this mean that if we are not on UPD18 yet - there is no resolution?

Hi,

IFS has given a workaround for this issue, which is, you can click the links by the pressing "Shift" Key <Shift+Click> or by pressing the "Ctrl" Key. This action will open ULRs with an external browser. You can set up "Chrome" or "Edge" as the default browser in Apps.

URL Custom Menu Sample (ifs.com)

You can also use the navigation to a bat file. 

Contents of the bat file: 
explorer "https://YOUR_URL"

The file must be stored on network storage that all users have access to. 
In the navigation, the file path must be prefixed with file:

 

Hi. We just run into this issue as well when trying to move to Lobbies from older customized start page. Would need the Lobby links to open to external services (web browser and ECM system) directly. Will test the bat file because the shift or ctrl usage does not force them opening to external service and nobody would remember to use them anyway. This comment is here just to flag this converation so I can find it later and to highlight the relevancy. We are still years away from Cloud+Aurena so we need these tips and tricks, thanks.