+9What would be the best approach to remove a user from the support portal, when they’re not longer with the company? It seems to be a well defined process to register new users but no way to remove/inactivate one once registered.
I opened a support “question” ticket and it takes more than 3d to follow up. Some of the people who need their access removed might do damage if not acted sooner.
Is there any known path to follow?
Best answer by Siegfried
Hi, don't know if there is a defined process other than the ticket. But if you ( mail ) inform the regional success organization ( besides the ticket ), they can deactivate the users from the Admin Tool internally. I think that would be the best approach at the moment.
+1Hi, don't know if there is a defined process other than the ticket. But if you ( mail ) inform the regional success organization ( besides the ticket ), they can deactivate the users from the Admin Tool internally. I think that would be the best approach at the moment.
+9Thank you! I created a ticket and someone helped us inactivating the target account. It would be useful to have this as a self-service .. part of the account management.
Kindly appreciated.
Paul.
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