We recently moved from IFS9 to IFS10 and are seeing differences in the way customer checks are showing in the Customer Check screen when they are either lower or over the invoice amount(s). Trying to determine if something needs to be addressed with set-up in IFS10 to get the transactions to look as expected or if this is just something different now. Please see attached document for examples:
Hi,
See the customer check screen, and then see the RMB option to see the matched invoices. My guess is you have no matching invoices. How was the customer check payment record created? Mixed payment, customer check, or external payment or other.
It’s possible that however the customer check record was created the matching process failed. The nature of the failure would depend on how you use the system to create the customer checks. If customer checks were keyed manually, is it possible that a user did not match / could not match for some reason and saved the record as complete?
Best regards,
Thomas
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