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Question

Cannot create an invoice at delivered status


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Hi Team, unfortunately I cannot create an invoice from the CO screen, my status is delivered, but I cant see the invoice button. It says no command available.

 

TimeMarBou
Hero (Partner)
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  • Hero (Partner)
  • March 31, 2025

Hello,

For create the invoice you have to go to β€œCreate Customer Invoice” window.

Filter by Order No or all and then select which order you want to invoice:

 

This option is for each order.

You have collective for multilple orders.

 


Regards.
Marijo Bouzas


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  • Sidekick (Customer)
  • March 31, 2025

Hi Marijo
Those Customer order numbers doesnt appear in the list. Also as said before, I cant create it from the CO screen.

 

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  • Sidekick (Customer)
  • April 1, 2025

Hi ​@TimeMarBou, Were you able to check why I cant create invoice from the Quick order handling too when order is in status Delivered


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  • Sidekick (Partner)
  • April 1, 2025

Hi ​@AFSSSHINDE - the invoice button on the customer order screen will show you whether an invoice exists for that order. Its not the place you create. In the Quick Order Flow Handling screen, what is showing under next step?


TimeMarBou
Hero (Partner)
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  • Hero (Partner)
  • April 1, 2025

Hi ​@AFSSSHINDE 

Can you check this for your case?
 

 


TimeMarBou
Hero (Partner)
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  • Hero (Partner)
  • April 1, 2025

As an option, just confirm you don’t have this enable πŸ˜‰

 


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  • Sidekick (Customer)
  • April 3, 2025

Hi ​@TimeMarBou, The issue was after status delivered, they didnt close the Delivered shipment. Post that problem was resolved.


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