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I have raised a credit note that is showing in Printed status due to posting control errors the invoice in unable to move to posted auth, is there a way of cancelling / deleting the credit note while in printed status?

If you have an invoice in “Printed” status, that means that it could have been sent to the customer.

I assume it is customer invoice, then you need to go in and view Customer Invoices with Error and correct the invoice first, then it is possible to cancel it.

As the system looks now, it has been sent but not posted.

 

BR

Denny

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