@Deuce 

Hi,

are you looking for something other than the FSM reference guide that is found in the help menu under documentation? 

Thanks,

Morris

Yes, I have reviewed these files however I am looking for things like what each status of a call does, the other functions with in FSM, 

How to schedule a call or reschedule a call.. When I should create a new work order and how you go about doing so. 

I feel like there is a ton of info on PSO but not the same for FSM. :) 

Just to add there is so much more to FSM then what is in that short manual i.e the help button. I haven’t had any luck 

@Deuce

Hi, I have added  link to another question where the FSM6Reference pdf is attached. it is around 500 pages and to my knowledge it is the most complete document regarding FSM.

Let me know if you are able to access it.

Regards,

Morris