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Error: No delivery address with order specific attributes specified

  • Jul 20, 2022 9:44 AM UTC
  • 6 replies
  • 1330 views

Link
Superhero (Customer)
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  • Superhero (Customer)

Dear community,

if I try to approve an incoming customer order then I get the following error message. A default delivery address is defined for this customer.

 Does anybody have an idea?

 

 

Best answer by Link

We’ve found the issue. 

The valid to date of the customer address has been passed.

View original

6 replies

EqeRobertK
Superhero (Partner)
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  • Superhero (Partner)
  • Jul 20, 2022 9:51 AM UTC

Hi @Link,

 

Did you fill the tab Order Address Info on the customer address of the specific customer:

Good luck,

 

Robert


Link
Superhero (Customer)
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  • Author
  • Superhero (Customer)
  • Jul 20, 2022 9:58 AM UTC

Hi @EqeRobertK 

yes, i did.

Thank you.


Forum|alt.badge.img+28
  • Superhero (Customer)
  • Jul 20, 2022 8:02 PM UTC

Is there an Address ID defined as the default delivery address?


Link
Superhero (Customer)
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  • Author
  • Superhero (Customer)
  • Jul 21, 2022 5:41 AM UTC

Is there an Address ID defined as the default delivery address?

Hi @ShawnBerk 

yes, this is also done. The error message is really strange.


Link
Superhero (Customer)
Forum|alt.badge.img+23
  • Author
  • Superhero (Customer)
  • Answer
  • Jul 21, 2022 9:55 AM UTC

We’ve found the issue. 

The valid to date of the customer address has been passed.


Forum|alt.badge.img+28
  • Superhero (Customer)
  • Jul 21, 2022 2:22 PM UTC

Ahhh good, yes some of the error messages are telling you what is currently failing without pointing to the root problem.  It really is that there is no valid default delivery address which could be fixed by adding a new valid one or by changing the date on the existing customer record.

You should mark your finding as the answer in any case so the post shows as solved.