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Hi All, 

 

On a non productive environment designed for testing specs : 

When I have entered all information necessary on a customer order header and want to save the edition, the following pop-up appears : “Document Adress xx is not valid _ check up validity period”.

What strikes me is that all the elements below _ involving the document adress and everything else _ are the same between this non productive environment and the PROD environment that works correctly : 

  • Expiration date of the adress (none)
  • Client
  • Site
  • Company 

I am completely lost as where to check to solve this issue: 

Do you guys have any idea where to dig ? 

 

Best regards,

Hi @baptiste.herve ,

Have you re-checked the Valid To/Valid From values in corresponding Document Address id fetched in customer order?

Regards,

Pilar

@baptiste.herve a screenshot with bthe error message would be helpful and to also see how you created the new address.

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