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V15.4 manager workbench

  • July 1, 2022
  • 3 replies
  • 94 views
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Sidekick (Partner)
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in V15.4 the manager workbench seems to be no more available as a separate application. Does this module “still availble “and we need to log to the employee portal to have the same functionalities ?

Thanks for your feedback

rgds

Christophe

Best answer by Phil Seifert

Hi Anthony,

Manager Workbench is a discontinued product. Though it appears in the list of portals, it should not be visible or selected. There is an .exe installer for managers workbench supplied with Alliance, the only purpose it serves officially is providing the basis for the new Dispatch Console in the Web Employee Portal.  Please see:

 

Alliance 15.4 Browser Agnostic Dispatch Console White Screen | IFS Community

 

The Manager Workbench will be removed from the list of portals per R&D so we can not advise giving access to manager workbench to anyone as a portal.

    Kelum Pradeep Kumara
    Sachin Maheeshana

    3 replies

    Phil Seifert
    Ultimate Hero (Employee)
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    • Phil Seifert
    • Ultimate Hero (Employee)
    • July 4, 2022

    Hi Christophe,

    Per the information I received, the Manager Workbench was retired with the release v15.4.

     

    Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
    M
    Jacques Cormier
    athobie
    Sidekick (Partner)
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    • athobie
    • Sidekick (Partner)
    • July 7, 2022

    Hi Phil, @Phil Seifert 

    Thanks Phil, 
    It seems that we can add a workbench manager portal (also in the 15.4SU2) to a mobile user.

    Then, he can access to the back office to see for example the calendar onto the homepage with his service order.

    That’s fit some customer needs especially for the calendar view (that we don’t have in mobileedge) 

     


    Could we do that ? : Give access to the portal workbench manager for a mobile user ?

    Thanks and Regards

    anthony

    Phil Seifert
    Ultimate Hero (Employee)
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    • Phil Seifert
    • Ultimate Hero (Employee)
    • Answer
    • July 10, 2022

    Hi Anthony,

    Manager Workbench is a discontinued product. Though it appears in the list of portals, it should not be visible or selected. There is an .exe installer for managers workbench supplied with Alliance, the only purpose it serves officially is providing the basis for the new Dispatch Console in the Web Employee Portal.  Please see:

     

    Alliance 15.4 Browser Agnostic Dispatch Console White Screen | IFS Community

     

    The Manager Workbench will be removed from the list of portals per R&D so we can not advise giving access to manager workbench to anyone as a portal.

    Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
    M
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