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Ship List is delivered but undelivered?

  • May 20, 2022
  • 1 reply
  • 61 views
M
Sidekick (Customer)
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Hi, one of my collegues has shipped a faulty part requiring repair. Ship list is created and says “delivered” the receiving was accidentally marked as “undelivered” now the part is stuck “in transit” as it is both undelivered and delivered. We cannot seem to recreate a shipping doc or another receiving doc. Is this corrupt data requiring IFS data fix? 

Ship list 
Receiving of the above ship list
General queue for the job using request no as ONLY search term 

but checking receiving the RC doc is not visible 

If i click the current doc RC2205090033 from the general queue

 

Best answer by Joshua Liem

Hi Megan,

 

If the receiving has been marked as undelivered, it’s considered item lost.

Yes, please log a ticket to IFS and ask Mike to upload the database, so we can rollback the change.

 

Regards,

Joshua

    1 reply

    J
    Superhero (Employee)
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    • Joshua Liem
    • Superhero (Employee)
    • Answer
    • May 20, 2022

    Hi Megan,

     

    If the receiving has been marked as undelivered, it’s considered item lost.

    Yes, please log a ticket to IFS and ask Mike to upload the database, so we can rollback the change.

     

    Regards,

    Joshua

    Phil Seifert
    M
    Jacques Cormier
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