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My Favorites for Customized modules

  • Feb 18, 2026 4:16 PM UTC
  • 2 replies
  • 58 views

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Hi,

 

We’ve just doscovered that whenever there is a customization in a module, an error occures if you try to access it from “My Favorites”.

At least from ALLIANCE V15.4 SU13.

 

I’ve been able to reproduce it in the QAC environment, for Service Order 

Any tips ? 

Should I log a ticket ?

Thank you

 

Best answer by Andrew D'Antonio

This is a known issue that is fixed in SU15.  If you are not upgrading to SU15, please open a support ticket and be sure to reference ASTZ-610.

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2 replies

Reid Gilbert
Superhero (Employee)
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  • Superhero (Employee)
  • Feb 18, 2026 4:20 PM UTC

Hi Laurence,
If you can recreate the issue on the QAC environment, log a ticket for it in ServiceNow and we will route that over to the R&D team for further investigation, thanks!
Reid


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This is a known issue that is fixed in SU15.  If you are not upgrading to SU15, please open a support ticket and be sure to reference ASTZ-610.


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  • Author
  • Sidekick (Partner)
  • Apr 15, 2026 5:39 AM UTC

Thank you Andrew. I was the one who open the ticket 😉