Invalid Astea URL

1. Log out and Exit the Astea Alliance Employee Portal
2. Go to C:\Users\(Username)\AppData\Local\Temp\Astea
   1. Locate the AppSettings file (below) and right-click to Edit

(example: Astea Employee Portal 14.0_UTest_AppSettings.xml)

2. If there is no content, delete the file
3. The <HomePageAddress> line contains the saved url. If this is not correct, delete the file.

3. Go to C:\Users\(Username)\AppData\Local\Astea
   1. Locate the AppSettings file (below) and right-click to Edit

(example: Astea Employee Portal 14.0_UTest_AppSettings.xml)

2. If there is no content, delete the file
3. The <HomePageAddress> line contains the saved url. If this is not correct, delete the file.
4. If the file in Step two was NOT deleted, delete this file
   There should be only one

4. Open the Employee Portal and try logging in again

Notes:

1. If this folder is not visible, click View on the top ribbon and select the Hidden Items check box
2. The AppSettings file will follow the below format, with client-specific variables
   Company Name Employee Portal ##.#_UserName_AppSettings.xml

1. These steps would need repeated for every user and every application server that is experiencing the issue.