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How to reset seal password in Astea alliance version 15.3?

  • December 15, 2021
  • 3 replies
  • 382 views

Dinuk Amarasinghe
Hero (Employee)
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How do I reset the password in Astea Alliance, v15.3. Seems I have locked my seal account. How do I unlock it.

Best answer by Pranavan Paranthaman

Hi Dinuk,

I’ve shared an SQL script with via chat, you can execute that on your database, and it will reset the seal user password to “x”. 

I cannot post the SQL script here due to security risk.

3 replies

Phil Seifert
Ultimate Hero (Employee)
Forum|alt.badge.img+24
  • Ultimate Hero (Employee)
  • December 15, 2021

Otherwise via the application, you use this module with another user who has the permissions:

 


Dinuk Amarasinghe
Hero (Employee)
Forum|alt.badge.img+7

Otherwise via the application, you use this module with another user who has the permissions:

 

Thanks Phil, This was also helpful!


Pranavan Paranthaman
Hero (Employee)
Forum|alt.badge.img+10

Hi Dinuk,

I’ve shared an SQL script with via chat, you can execute that on your database, and it will reset the seal user password to “x”. 

I cannot post the SQL script here due to security risk.