Hi,
Could you explain how to add the field refno (used as a customer Reference for the Ticket or Service Order and often given by interface) in the Header of the Service Order ?
Thanks and Regards
anthony
Solved
Field Refno in the Header of Service Order
+11Best answer by Phil Seifert
I think you mean how to use Customizer to add this value, right?
The solution above is manually making a change to the UIM that is normally done by Customizer. I am sure it works but feel it is a bit risky adding manually and you have to track very carefully other items in the sequence so as not to create duplicates, etc.
You could also try using the title editor in Customizer to add the refno field and let that worry about the positioning, etc.
Using this method, I was able to add the referene number to the title on the service order:
+5hI
You can had (or replace ) this section into the file: ...\UIModule\service_order_maint\service_order_maint.uim (on the filestoragepath folder.)
This is an example : refno (Référence) is on the second position (=sequence section ) (for information the first position start at 0)
and the label is “Référence”.in FRA lang_name...
<TopTitle>
<file_name>form_asp/service_request_maint.shtml</file_name>
<value>refno</value>
<sequence>1</sequence>
</TopTitle>
<TopTitleLabel>
<text>Référence</text>
<lang_name>FRA</lang_name>
<foreign_key>form_asp/service_request_maint.shtml</foreign_key>
<foreign_key2>1</foreign_key2>
</TopTitleLabel>
You can control the value ...
The value in the field is “123”
+23I think you mean how to use Customizer to add this value, right?
The solution above is manually making a change to the UIM that is normally done by Customizer. I am sure it works but feel it is a bit risky adding manually and you have to track very carefully other items in the sequence so as not to create duplicates, etc.
You could also try using the title editor in Customizer to add the refno field and let that worry about the positioning, etc.
Using this method, I was able to add the referene number to the title on the service order:
Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
I would agree with Phil that manual changes are risky. Also, you may need to check and verify your changes after every upgrade as they can be overwritten by the installer.
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