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"Contractual" ETA not based on contract

  • Jun 22, 2022 1:39 PM UTC
  • 2 replies
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athobie
Sidekick (Partner)
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Hi


If I have a contract without any Std Arrival defined.
 

 

Is there a way to have on a service order (for this contract) a ETA Contractual date defined ?
(of course not based on the contract but another setting in the application : Prompts ? Workflow ? Customer ? Node ?)
 

 

Thanks and Regards

anthony

Best answer by Phil Seifert

Hi Anthony,

I would have to review this but there are some settings in workflow (prompts) but not standard arrival.

 

Here we have callback time and response time but not arrival time for non-contractual defaults.  For this, I might consider using the Exceptions page in the contract and choose an SLA based on the request type you use with the service order.

 

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2 replies

Phil Seifert
Ultimate Hero (Employee)
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  • Phil Seifert
  • Ultimate Hero (Employee)
  • Answer
  • Jun 22, 2022 1:50 PM UTC

Hi Anthony,

I would have to review this but there are some settings in workflow (prompts) but not standard arrival.

 

Here we have callback time and response time but not arrival time for non-contractual defaults.  For this, I might consider using the Exceptions page in the contract and choose an SLA based on the request type you use with the service order.

 

Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
athobie
Sidekick (Partner)
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  • athobie
  • Author
  • Sidekick (Partner)
  • Jun 23, 2022 1:35 PM UTC

Hi Phil

Thanks for your help 🙂

anthony

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