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Change the email template for Mobile Edge

  • Jun 25, 2021 6:43 AM UTC
  • 3 replies
  • 83 views
Chris_Perkins
Hero (Customer)
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The default email message from Mobile Edge that we are getting is:

“Dear customer, please find attached the Service Order Report for Work Order: SV2104200007@@1.”

We’d like to change that if possible, does anyone know where this is stored and if it is editable?

Best answer by Reid Gilbert

Hi Chris,

Currently this string is hardcoded for each supported language layer and cannot be modified inside of the Mobile Customizer application.  I logged a RFE (Request for Enhancement) ticket in our production system so that this can be considered for a future development sprint.

Thanks,

Reid

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      3 replies

      Reid Gilbert
      Superhero (Employee)
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      • Reid Gilbert
      • Superhero (Employee)
      • Answer
      • Jun 28, 2021 12:42 PM UTC

      Hi Chris,

      Currently this string is hardcoded for each supported language layer and cannot be modified inside of the Mobile Customizer application.  I logged a RFE (Request for Enhancement) ticket in our production system so that this can be considered for a future development sprint.

      Thanks,

      Reid

        Sidekick (Customer)
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        • sordillo316
        • Sidekick (Customer)
        • Jul 30, 2026 5:22 PM UTC

        Hi ​@Reid Gilbert, do you mind checking if this RFE ever made it’s way into a new release?  If not, would it be possible to tell us where the file would be on thee server and how to modify it?

        Thanks,
        -Nick Sordillo

         

        Reid Gilbert
        Superhero (Employee)
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        • Reid Gilbert
        • Superhero (Employee)
        • Jul 31, 2026 12:51 PM UTC

        Hi Nick,
        I took a look and it doesn’t look like this RFE was ever implemented, I’ll check with R&D to see where this is stored (I have a suspicion it’s in a resource file compiled into a .dll) but we’ll dig into it further and let you know, thanks.
        Reid

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