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Can't see Components on Astea Mobile (15.4)

  • Jan 26, 2023 2:07 PM UTC
  • 3 replies
  • 44 views
bskallerud
Hero (Customer)
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We are looking into using components on Items, but it is imperative that the SAs can see item components on the work orders. How do we activate this?

Best answer by Reid Gilbert

Check the Workflow (Mobile) module in Alliance, is the Use Components setting enabled there?  If not, try flipping that and doing a logout/reinitialize/log back in on mobile afterwards, see if that helps.

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    3 replies

    Reid Gilbert
    Superhero (Employee)
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    • Reid Gilbert
    • Superhero (Employee)
    • Answer
    • Jan 26, 2023 2:08 PM UTC

    Check the Workflow (Mobile) module in Alliance, is the Use Components setting enabled there?  If not, try flipping that and doing a logout/reinitialize/log back in on mobile afterwards, see if that helps.

      Phil Seifert
      Ultimate Hero (Employee)
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      • Phil Seifert
      • Ultimate Hero (Employee)
      • Jan 26, 2023 2:09 PM UTC

      Hi Bjørn,

      Please check the Workflow (mobile) settings for use components.

       

      Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
      bskallerud
      Hero (Customer)
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      • bskallerud
      • Author
      • Hero (Customer)
      • Jan 26, 2023 2:09 PM UTC

      Thanks Reid - that did the trick!

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