Is there a way to automatically set the order status to resolved after fulfilling all assigned activities without out manually going into resolve tab and ticking the resolved checkbox in astea alliance - v15?
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In addition, you can also use the Resolve Queue to invoice a batch of resolved orders if you are also looking to auto-invoice.
Hi Githmi you can follow these steps.
Go to Prompts (Service) module → turn on the Auto-Resolution Policy
Correct the name was changed but it is the same general principle. This feature has been there in all versions of Alliance for a long time… Just need to go to the Prompts (Service).
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