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Auto Resolve Service Orders (Tip)


Pranavan Paranthaman
Hero (Employee)
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If you want to automatically set the status of the service order to Resolved after fulfilling all assigned activities, do the following.

Navigate to Prompts (Service) module → Check the Resolve Order when all Activities are Fulfilled checkbox.

 

Prompts (Service) Module





 

2 replies

Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1317 replies
  • January 12, 2022

In version 15, the option is now called Auto-Resolution Policy in case you are looking for it in Prompts (Service).  Thank you for reminding me, @Pranavan Paranthaman .


Pranavan Paranthaman
Hero (Employee)
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Thank you @Phil Seifert 

Prompts(Service) Module in Alliance V15

 


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