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15.4 information on web employee portal

  • September 15, 2023
  • 4 replies
  • 62 views
C
Sidekick (Partner)
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HI

Some customers which are in the process to upgrade to V15.4 are asking the following : in V14.5  (or trough the astea browser in V15) you were able to open  for example in the customer support qbe  the customer support selected in a new tab

 

 

in the web employee portal in V15.4SU5 we can’t do this or we don’t know how to do this or perhaps it will be in a future SU ?

thanks for your feedback

Christophe

Best answer by Phil Seifert

Hi Christophe,

I was able to open a new tab from the link on the Search screen for the Customer Support module from QAC.

  • Generated a list of orders via the search
  • Did ctrl-click left mouse button on the second row’s link to the customer support order.  it opened a new tab to that order.

 

Can you check if this is working for you?

 

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    4 replies

    Phil Seifert
    Ultimate Hero (Employee)
    Forum|alt.badge.img+24
    • Phil Seifert
    • Ultimate Hero (Employee)
    • 1341 replies
    • Answer
    • September 15, 2023

    Hi Christophe,

    I was able to open a new tab from the link on the Search screen for the Customer Support module from QAC.

    • Generated a list of orders via the search
    • Did ctrl-click left mouse button on the second row’s link to the customer support order.  it opened a new tab to that order.

     

    Can you check if this is working for you?

     

    Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
    E
    M
    Jacques Cormier
    3 people like this
    • E
      Eisha Hasnain
    • M
      Mark Segal
    • Jacques Cormier
      Jacques Cormier
    C
    Sidekick (Partner)
    Forum|alt.badge.img+11
    • Christophe
    • Author
    • Sidekick (Partner)
    • 85 replies
    • September 15, 2023

    thanks Phil this is working fine ! i didn’t know this trick 

    M
    Do Gooder (Employee)
    Forum|alt.badge.img+5
    • Mark Segal
    • Do Gooder (Employee)
    • 29 replies
    • September 22, 2023

    Just a note. It’s built in functionality of Web browser and works for any link on any page not just links in Alliance.

    Phil Seifert
    1 person likes this
    • Phil Seifert
      Phil Seifert
    Phil Seifert
    Ultimate Hero (Employee)
    Forum|alt.badge.img+24
    • Phil Seifert
    • Ultimate Hero (Employee)
    • 1341 replies
    • September 22, 2023

    If you are interested in other mouse click options with tabs, you can check this article out from HowToGeek:

    https://www.howtogeek.com/114518/47-keyboard-shortcuts-that-work-in-all-web-browsers/#mouse-actions-for-tabs

    Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
    E
    1 person likes this
    • E
      Eisha Hasnain

    Reply


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