IFS MWO Service 10 Error ServiceOrderVirtual

Which Update are you on? I’ve seen this happen sometimes in some of the earlier releases. Have you tried to initialize?

Dear anmise

I work on IFS Apps 10 Update 8. Where you mean to initialize? I did it in the Refresh Server Cache “Mobile Application”.

Best Regards,
André

andjor wrote:

Dear anmise

I work on IFS Apps 10 Update 8. Where you mean to initialize? I did it in the Refresh Server Cache “Mobile Application”.

Best Regards,
André

Ok, shouldn’t be an issue then.

With initialize I mean from the actual device. Open the slider menu on the left hand side, select ‘Sync’ and then ‘Initialize’. Then once it’s finished, try again.

I did it on my iPhone. It show all the different step of the initialize. 

Also in the log file.
 

But I have still this error.

andjor wrote:

I did it on my iPhone. It show all the different step of the initialize. 

Also in the log file.
 

 

But I have still this error.

Do you have any chance to test the same thing on an Android device? 
I’d raise a support case for this either way.

Dear anmise

I got also the logfile from an Android device (Pixel 3 wirh Android 11).

I picture of the error message is from my iPhone.

Best Regards,
André

I found out the issue. I had also to set up an End User Role with the Activites in the IEE. Add this Permissions Set to the Mobile User.