If we try to search for product used on order in Service Order History, it does not work if Product ID specified (same problem in Astea Browser and Employee Portal)
If I just search for product name I get:
Solved
Search in Service Order History for Product ID does not work - 15.2
+11Best answer by Phil Seifert
Thank you, Björn.
Please log a ticket for this as it is a bug if not working on the Web Employee portal.
+24Hi Bjørn,
I have not checked but does this work in the Web Employee Portal? If so, we are looking at the same situation as when searching for customer in the Sales Order module that this will be fixed only with the later version, not on the current Astea Browser.
This is only for the History QBE, correct?
Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
+11Hi Phil,
This applies to both Astea browser and Web Employee Portal.
And I find the same behaviour in Service Order, Service Order History, and Order Locator
+24Thank you, Björn.
Please log a ticket for this as it is a bug if not working on the Web Employee portal.
Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
+24Hi Bjørn,
As we discussed today after I reviewed the log ticket, there is not an issue. Your users were looking to see which material demands were used in the service order. However, the Product and Product ID referenced in the filters for this screen are solely for the object of service linked to the service order, not the materials used.
For what your users are looking to retrieve, you will likely have to create a custom report.
Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
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