Can't add a resource to a region

He will also not show up in the drop-down for Scheduling Resources screen.

He is listed as a resource and he appears to be set up properly.

Are you checking in the correct company? In the upper right hand corner you have a selector. If it’s the one you expect, is the resource connected to it?

Yes, the company is correct

Here are two entries from Resources:

The top one appears as a possible selection, the bottom one doesn’t

rfedorchuk wrote:

Yes, the company is correct

Here are two entries from Resources:

The top one appears as a possible selection, the bottom one doesn’t

Ok, so both of them have an employee record? If you check the employees section on the company screen you should be able to see that quickly.

they do

Ok, one last idea. In the Resource Detail screen, in tab “Employee” for TMCCOY, can you check if the “Primary Scheduling” flag is set to “No”? 

It should be set to Yes, to use as a scheduling resource.

Yes it was.

In the end, we had to manually remove him entirely from the system and put him back in from the start (new user).

It was like he was being filtered out of the list of available resources.

Thanks for your help.  Truly appreciate it.

Rob