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Realtime Technician Location Tracking - IFS Cloud

  • September 19, 2024
  • 5 replies
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Hero (Partner)
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Hi Experts,

We have a customer query on checking the feasibility of tracking technician location in real time (or closer to real time).

From the out of the box parameters, I know that we can set the ‘LOCATION_TRACKING_INTERVAL_MIN’ parameter and get the location in about 5-minute frequency (at the latest). But the requested feature would require something more than the above setting.

 

Is there a possibility to achieve this either from configurations or customizations? 

And how much of an impact it will have on the overall performance.

Best answer by Alexander Heinze

There is also a Last Mile Portal solution from IFS as part of the Customer Engagement (CE) module, which shows the end customer the location of their assigned technician, it updates the location every 60 seconds. I am however not sure if it would be feasible to get such frequent updates from MWO - @Rukmal Fernando can you provide a suggestion?

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5 replies

Alexander Heinze
Superhero (Employee)
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What’s their expected business value of tracking techs at shorter intervals? And do they need to see this is IFS Cloud or PSO or can it be any map solution?

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
I
Hero (Partner)
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  • IniNimesK
  • Author
  • Hero (Partner)
  • 38 replies
  • September 19, 2024
Alexander Heinze wrote:

What’s their expected business value of tracking techs at shorter intervals? And do they need to see this is IFS Cloud or PSO or can it be any map solution?

Customer is expecting to integrate the location data into another application which provides the end user (the contact person of the task location) the ability to track the technician when he/she is on the way to the job.

Alexander Heinze
Superhero (Employee)
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  • Alexander Heinze
  • Superhero (Employee)
  • 941 replies
  • Answer
  • September 19, 2024

There is also a Last Mile Portal solution from IFS as part of the Customer Engagement (CE) module, which shows the end customer the location of their assigned technician, it updates the location every 60 seconds. I am however not sure if it would be feasible to get such frequent updates from MWO - @Rukmal Fernando can you provide a suggestion?

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
Rukmal Fernando
Superhero (Employee)
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  • Rukmal Fernando
  • Superhero (Employee)
  • 400 replies
  • September 19, 2024

@Alexander Heinze I agree, MWO isn’t intended or designed to provide near-real time location updates. 

@IniNimesK does the customer have a 3rd party app that can provide the location updates, that MWO can invoke?

Best regards,

Rukmal

Alexander Heinze
Superhero (Employee)
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Another alternative would be a dongle in the vehicle that transmits the location data independent from apps.

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.

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