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How to know the issue behind customer invoice not getting sent

  • December 6, 2021
  • 2 replies
  • 170 views
A
Sidekick
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Hi Folks,

 

Some customers are unable to recieve invoice in email while the others can… via tha PDF_REPORT_CREATED custom event.

I want to know what all setup needs to be done other than setting up custom event action and setting up communication method in Customer Screen.

I have looked up everything I could but one customer gets email via that setup and others just don’t.

Please help!!!

 

Best Regards,

Flynn

This topic has been closed for comments

J
Superhero (Employee)
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  • jabous
  • Superhero (Employee)
  • December 6, 2021

Is there an error in the background jobs, when you print/send the invoice?

A
Sidekick
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  • amrflynn
  • Sidekick
  • December 7, 2021
jabous wrote:

Is there an error in the background jobs, when you print/send the invoice?

Those invoices for those customers didn’t even come to the list of background jobs like for that customer(for whom it is working)

 

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