Hello Community.
I am looking for some help, I’ll try and explain the scenario.,
We ordered the service of a serialized part, Order Type 6, value $10. The part was returned in receipted. An invoice was issued and I matched to the PO line and paid the invoice. The invoice is in PaidPosted state. The part has since been issued to a Shop Order and is no longer in stock.
The supplier had advised an error on their side and now wishes to invoice us for $20. How can i process this change and get it to update the price on the shop order, since when i enter the new invoice number the line is already matched.
I have tried to price adjust and receipt again but it keeps telling me i cannot receive it more than once.
What is the method for handling the scenario above? any ideas? IFS9u15
