Hello,
For the attention of IFS customers:
Do you have an increase in the quality of the support service by switching to Gold contract or to Platinium contract?
Thanks for your reply !!
Arnaud G.
+18Hi
I’m not sure what you’re looking for in regards to the “quality” of support, but you can see the breakdown of the two in this document:
The main takeaway is that with platinum, you get the everything included in gold, but also have some additional benefits like proactive service updates, customer care advocacy, 24/7 support services, etc.
If you’d like to talk to someone at IFS about which package might work best for you, let me know and I’ll help arrange it.
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