Hi,
How is updated in the dispatch Console, the technician status :
According to the legend, we have different status for technicians, and it appears this status in not the good one.
When is this status updated, and how often ?
Is it relevant when the beginning of the day is automatically started when the technician runs his application ?
App V14.1
Thank you
+24Status updates are PUSHED to the Dispatch Console clients. It is not a scheduled event.
This topic contains information when pushes should occur:
Dispatch Console Refresh | IFS Community
Please see this topic for some tips used in v15:
How to set refresh rate for data in Dispatch Console v15 | IFS Community
Also for v14, if not updating, please restart Astea DSE Services.
There is no set time that data is pushed, it goes out when the system cycles through new events matching the criteria to be pushed. Thus it could be within a second or a little longer.
Hi Phil,
Thank you but this doesn’t really answer my question. How can we know the exact meaning of the icons for technicians ?
The highlighted column doesn’t represent the truth or is not up to date. Parameters are set correctly.
Thank you
+24HI Laurence,
Your post had two different questions, one of which is when the DC is updated. Events such as clock-in, etc. should trigger an update on the DC clients.
The specific meanings behind these icons are found in the legend of the DC in the Misc. Icons section:
Please keep in mind that mobile clients may/may not be in communication with the server thus the status might not be what you are expecting. Usually once the client device is connected, pending status messages will be sent to the mobile server which then the DC should pick up the new status.
Hi again,
After some times, I have a look back on this request from our main customer, and agree when he said there is a inconsistency beetween legend and activity status. Please have a look on this screenshot. Tech is “on site”, but legend says “clocked out / On shift”.
How can is it possible ?
Thank you
+24Laurence,
Looks like you will need to log a ticket and include the steps after reproducing it on your side so that we can reproduce it here with your steps. Be very clear what steps were followed and not just look at the end results.
Please include this information along with your reproduction steps which is not only showing the final screens.
Alliance version (including the HF release)
Mobile version
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