Hi - where is this set in v15?
Solved
How to set refresh rate for data in Dispatch Console v15
+12Best answer by Phil Seifert
We have this working now apparently by restarting the Astea Cache on the mobile server and IISRESET on both the APP and Mobile servers.
While watching, we could see counts changing on the schedule board which means the DC is now updating after the resets.
+24No, I think he means how quickly the main data in the schedule is updated for the client when they assign an order to an agent, etc.
Bjørn, there is a not a setting which determines a refresh rate timing to get the latest status for the activities shown in the Dispatch Console. This is pushed to the client and should only take a few seconds generally.
Please also look at this topic for further information:
Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
+12Hi Phil
You are right - that is what I mean. It is set to True, but it does not seem that the sessions update
+10
1 person likes this
+12The Console is connected. I open up, wait 20 minutes - no change. Reopen DC again, and there is change to the data:
12:20:
12:4 - data has not refreshed:
Reload DC 12:42:
+24We have this working now apparently by restarting the Astea Cache on the mobile server and IISRESET on both the APP and Mobile servers.
While watching, we could see counts changing on the schedule board which means the DC is now updating after the resets.
Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.