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Appointment Booking Window in FSM - Pre-set values and PSO Response

  • March 3, 2021
  • 1 reply
  • 187 views

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Hello Everyone, reaching out to see if any one has guidance or recommendations to address a few requirements for a Customer; please see below. From what we know,  these are not available OOTB. However, if anyone happens to have any insight or approaches on trying to tackle these 3 that would be greatly appreciated:

Requirements:

  1. Ability for user to enter window start (and/or window end) before initial screen (*Achieved by using task’s earliest_start_dttm and latest_start_dttm)
  2. Ability to display first available if no slots are available within selected window start + window end (opposed to having to click next button each time)
  3. Collect first available date as data point (on apt booking response from IFS PSO)

Best answer by tomgreenwood

Hi,

Have you looked to see if this is possible by using the FSM appointment booking API or even bypassing FSM and using the Appointment endpoint of the PSO RESTful gateway?

Regards,

Tom

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tomgreenwood
Superhero (Employee)
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  • Superhero (Employee)
  • November 15, 2022

Hi,

Have you looked to see if this is possible by using the FSM appointment booking API or even bypassing FSM and using the Appointment endpoint of the PSO RESTful gateway?

Regards,

Tom


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